Leadership Team
Andrew Kennedy
Chief Executive Officer (CEO)
Andrew Kennedy is the Founder and CEO of InnoEdge, where he leads the company’s vision, strategy, and growth initiatives. With a strong background in business operations, financial services, and team development, Andrew has built InnoEdge into a trusted outsourcing partner focused on delivering efficient, scalable, and results-driven solutions.
His leadership is centered around innovation, operational excellence, and creating high-performing systems that help clients improve efficiency and enhance customer experiences. Andrew is passionate about building strong teams, leveraging technology, and driving continuous improvement across every area of the organization.
Known for his entrepreneurial mindset and hands-on leadership style, Andrew continues to guide InnoEdge’s expansion while fostering a culture built on integrity, accountability, and performance.
Danielle Repetti
President
Danielle Repetti serves as President of InnoEdge, where she works alongside the CEO to drive the company’s growth, strategic direction, and market expansion. With more than two decades of experience leading revenue and go-to-market organizations across SaaS, financial services, eCommerce, cybersecurity, and digital media, Danielle brings a proven track record of helping companies build, scale, and transform.
Her experience spans sales, marketing, customer success, strategic partnerships, and revenue operations, giving her a broad perspective on the people, processes, and strategies required to build sustainable growth. Throughout her career, Danielle has led teams through rapid expansion, new market development, operational transformation, and organizational change.
At InnoEdge, Danielle is focused on expanding the company’s market presence, developing strategic client relationships, and helping businesses leverage global talent and operational expertise to improve efficiency and scale. Known for her hands-on leadership style and customer-focused approach, she combines strategic thinking with disciplined execution to turn opportunities into measurable business results.
Shannon Denney
Head of Global Operations
Shannon leads global operations with responsibility for overall operational performance, client account health, and service delivery across the organization. She holds operational leaders accountable to performance standards, drives consistency across teams, and oversees the resolution of major client concerns and escalations.
With more than a decade of experience in the debt resolution industry, Shannon brings extensive cross-functional expertise spanning sales, debt negotiations, creditor relations, client services, and operational management. Her deep understanding of the full client lifecycle allows her to identify operational challenges, strengthen processes, and ensure teams consistently deliver strong results for both clients and partners.
Jocelyn Reyna
Director of Global Operations
Jocelyn Reyna serves as Director of Global Operations at InnoEdge, where she leads and oversees operational teams across multiple regions. Focused on driving performance, consistency, and accountability, she is responsible for managing daily operations, maintaining quality standards, and ensuring an exceptional client experience. She works closely with both internal leadership and clients to deliver efficient, results driven outcomes.
AJ Abao
Director of IT & Security
AJ Abao serves as the Director of IT & Security at InnoEdge, where he oversees the company’s technology infrastructure, cybersecurity protocols, and data protection standards. With deep experience in IT management and information security, he ensures InnoEdge operates with the highest levels of system reliability and regulatory compliance.
Celeste Hinay
Manager of Quality Assurance & Training
Celeste serves as the Manager of Quality Assurance & Training at InnoEdge, where she leads initiatives focused on maintaining performance standards, ensuring compliance, and driving professional development across all teams. With a strong background in quality management and workforce development, she develops and oversees training programs that enhance agent performance and elevate client satisfaction.
Committed to continuous improvement, Celest ensures that all processes align with InnoEdge’s standards of precision, accountability, and excellence empowering both employees and clients to achieve exceptional results.
Zoe Ricarte
Country Director, Southeast Asia
Zoe brings extensive experience in business process outsourcing and operational leadership to her role as Director of Operations at InnoEdge. With a proven track record of optimizing performance across large, high volume teams, she oversees day-to-day delivery, quality control, and client satisfaction.
Jose Carreño
Country Director, LATAM
Jose Carreño serves as Director of Operations at InnoEdge, where he leverages deep expertise in business process outsourcing and team leadership. Known for driving efficiency across large scale, high performing teams, he is responsible for overseeing daily operations, maintaining quality standards, and ensuring an exceptional client experience.
Eleanor Sang
Sr Operations Manager
Eleanor is the Operations Manager at InnoEdge, bringing a strong background in process management and team leadership within the BPO industry. She oversees daily operations, ensuring that performance standards, client deliverables, and quality benchmarks are consistently met across all departments.
Known for her results driven approach and attention to detail, Eleanor plays a key role in translating strategy into execution. Her leadership fosters accountability, efficiency, and collaboration driving InnoEdge’s mission to deliver exceptional outcomes for every client.