Leadership Team
Andrew Kennedy
Chief Executive Officer (CEO)
Andrew Kennedy is the Founder and CEO of InnoEdge, where he leads the company’s vision, strategy, and growth initiatives. With a strong background in business operations, financial services, and team development, Andrew has built InnoEdge into a trusted outsourcing partner focused on delivering efficient, scalable, and results-driven solutions.
His leadership is centered around innovation, operational excellence, and creating high-performing systems that help clients improve efficiency and enhance customer experiences. Andrew is passionate about building strong teams, leveraging technology, and driving continuous improvement across every area of the organization.
Known for his entrepreneurial mindset and hands-on leadership style, Andrew continues to guide InnoEdge’s expansion while fostering a culture built on integrity, accountability, and performance.
Jocelyn Reyna
Head of Global Operations
Jocelyn Reyna serves as Head of Global Operations at InnoEdge, where she leads and oversees operational teams across multiple regions. Focused on driving performance, consistency, and accountability, she is responsible for managing daily operations, maintaining quality standards, and ensuring an exceptional client experience. She works closely with both internal leadership and clients to deliver efficient, results driven outcomes.
Mili Mourino
Head of Revenue
Mili Mourino brings over two decades of international sales and business development experience. With dual American Mexican citizenship, she has successfully led expansion initiatives across 15 countries throughout Latin America, the United States, and Mexico.
Curtis Dallas
Director of Client Engagement
Curtis is our seasoned Director of Client Engagement, with over a decade of experience across a multitude of industries. Known for diagnosing systems and nurturing long lasting partnerships, his innovative solutions and dedication to a people first approach continue to drive measurable growth for businesses and deliver exceptional value. His leadership and strong track record has guided countless organizations towards high performing levels of efficiency and scaling sustainably.
AJ Abao
Director of IT & Security
AJ Abao serves as the Director of IT & Security at InnoEdge, where he oversees the company’s technology infrastructure, cybersecurity protocols, and data protection standards. With deep experience in IT management and information security, he ensures InnoEdge operates with the highest levels of system reliability and regulatory compliance.
Eljie Bardos
Manager of Quality Assurance & Training
Eljie serves as the Manager of Quality Assurance & Training at InnoEdge, where she leads initiatives focused on maintaining performance standards, ensuring compliance, and driving professional development across all teams. With a strong background in quality management and workforce development, she develops and oversees training programs that enhance agent performance and elevate client satisfaction.
Committed to continuous improvement, Eljie ensures that all processes align with InnoEdge’s standards of precision, accountability, and excellence empowering both employees and clients to achieve exceptional results.
Zoe Ricarte
Country Director, Southeast Asia
Zoe brings extensive experience in business process outsourcing and operational leadership to her role as Director of Operations at InnoEdge. With a proven track record of optimizing performance across large, high volume teams, she oversees day-to-day delivery, quality control, and client satisfaction.
Jose Carreño
Country Director, LATAM
Jose Carreño serves as Director of Operations at InnoEdge, where he leverages deep expertise in business process outsourcing and team leadership. Known for driving efficiency across large scale, high performing teams, he is responsible for overseeing daily operations, maintaining quality standards, and ensuring an exceptional client experience.
Eleanor Sang
Operations Manager
Eleanor is the Operations Manager at InnoEdge, bringing a strong background in process management and team leadership within the BPO industry. She oversees daily operations, ensuring that performance standards, client deliverables, and quality benchmarks are consistently met across all departments.
Known for her results driven approach and attention to detail, Eleanor plays a key role in translating strategy into execution. Her leadership fosters accountability, efficiency, and collaboration driving InnoEdge’s mission to deliver exceptional outcomes for every client.