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Lisa Martin
My Best journy with Innoedge
Challenges
Aging Receivables – Over $30 million in past-due accounts with limited visibility into root causes of delinquency.
Escalation Barriers – A strong focus on customer experience made it difficult to escalate delinquent accounts without impacting relationships.
Workforce Constraints – Struggled to recruit, train, and retain staff to handle the volume of accounts, particularly during operational growth.
Solution Implemented
InnoEdge partnered with the client to implement a customized receivables strategy, leveraging a combination of technology, process enhancements, and outsourced support.
Technology Optimization – Integrated automation and analytics to identify key drivers of delinquency, enabling targeted outreach strategies.
Customer-Centric Collections – Developed an escalation framework balancing firm receivables management with customer retention strategies.
Outsourcing Support – Deployed dedicated offshore teams to supplement internal resources, ensuring consistent follow-ups and improved account resolution rates.
Results Achieved
✔ 30% Reduction in Aged Receivables – Improved cash flow through proactive collections and enhanced tracking.
✔ Increased Resolution Rates – Identified key delinquency drivers, enabling more effective recovery strategies.
✔ Cost-Effective Scaling – Outsourcing alleviated staffing shortages, reducing overhead while maintaining high service levels.
Client Overview
A rapidly expanding company faced significant challenges in managing its receivables, leading to over $30 million in significantly aged accounts. As the business grew, inefficiencies in technology and workforce management created obstacles in collections, directly impacting cash flow.
By partnering with InnoEdge, the client overcame operational bottlenecks, improved collections efficiency, and optimized its receivables management. This transformation allowed the company to maintain growth while protecting both its revenue and customer relationships.
